An empirical study on the relationship of feedback with the use of technology to develop and sustain high performance

Abstract

The competitive pressures in today’s business environment have had a massive impact on the way organisations conduct its operations. Employees have now become a key asset to many organisations and as such should be treated as so. This study aims to take an insight into the feedback process, use of technology to develop performance, the impact of the overall culture affecting performance and suggest some ecommendations for organisations to enhance performance. The approach undertaken to carry out this study contained interviews with a number of professionals in their respective fields. The aim of the interviews was to seek out their opinions on the relevant topics associated with the study such as feedback, technology, 360 degree feedback and the Balance Scorecard (hereinafter BSC). A sample group from Medtronic was enlisted to complete a questionnaire in relation to the study. The following study takes the reader through the various areas of interest within the research. These being, impact of feedback on performance, effect of performance management, 360 degree process in providing feedback and advantages and disadvantages associated with it. An investigation into recent trends of professional coaches used to enhance performance and also that of E - Learning. The dissertation gives an in - depth analysis of the findings gathered through the primary research. The research concludes by offering some recommendations on the various issues and topics mentioned in the study.