The development of mobile electronic business applications

Abstract

The research conducted for this thesis has been carried out over a two-year period as part of the Mobile Tools and Technologies for customer care (MOTTO) project. The project was funded under the Applied Grant scheme administered by Enterprise Ireland and Nortel Networks. It was a partnership project between Galway-Mayo Institute of Technology, University of Limerick, National University of Ireland Galway and a global Internet and communications company, Nortel Networks. The project aimed to investigate the enabling mobile communications technologies in eBusiness and mobile communications in the area of Business-to-Business (B2B) customer care. The development process for the applications discussed in this thesis was conducted at the Galway-Mayo Institute of Technology in conjunction with University of Limerick, National University of Ireland, Galway and AMT Ireland. The decision to develop the application in the Electronics Company of AMT Ireland came about as a result of the contact established by Mark Southern from the University of Limerick. Mark was closely involved in the development process by providing liaison with AMT Ireland and assisting in the process of designing the user requirements.