Online-based participatory design: a case study of developing international standards during a pandemic

Abstract

Standards are essential instruments to ensure the safety, efficiency and quality of products, services, systems, processes, and environments. In pre-pandemic times, the standard development process used to happen through in-person consultation and meetings, however, the COVID-19 pandemic disrupted the whole routine. A team of technical experts from the National Standards Authority of Ireland trialled an online-based participatory design process to support the review and development of a standard through stakeholder engagement. This article introduces the experience of developing a new standard by leveraging emerging digital technologies, through stakeholder participation. This research offers a framework, outlining the steps undertaken during the process, tosupport future online-based standard development processes in co-operation with stakeholders, by respecting cultures, backgrounds, skills, and experiences.